Choosing the Right Return Technology

Which return solution is right for your store?

There is no single return solution that is right for every retailer.

A small convenience store may have very different requirements from a large supermarket or high-footfall retail location.

The right technology should fit the needs of your store, not the other way around.

How many containers do you expect?

Expected return volume is one of the most important considerations.

Generally:

Lower volumes may be suitable for manual handling.

Medium volumes may benefit from semi-automated technology.

Higher volumes may require a fully automated Reverse Vending Machine (RVM).

The challenge is choosing a solution that can comfortably manage your expected volumes without unnecessarily increasing costs or taking up valuable space.

How much space do you have?

Retail floor space is valuable.

Consider:

• The footprint of the return solution
• Customer access and queuing space
• Storage for returned containers
• Access for collections

The equipment itself is only one part of the space required.

How much staff involvement do you want?

Different return methods require different levels of staff involvement.

Consider how much time your team may need to spend:

• Checking containers
• Counting returns
• Issuing refunds
• Managing bags and storage
• Resolving customer queries

Technology can help reduce some of these manual processes.

Look beyond the purchase price

The lowest upfront cost may not always mean the lowest overall cost.

Consider the total cost of operating your return point, including:

• Equipment
• Staff time
• Maintenance
• Consumables
• Cleaning
• Energy use
• Storage requirements

Think about the customer experience

Returning containers should be simple.

A convenient and reliable return experience can encourage customers to use your store and return again.

The right solution should work for your business and your customers.