Manual vs Semi-Automated vs Automated Returns

What are the different ways to accept returns?

Retailers can accept empty drink containers in different ways.

The right approach will depend on factors such as your store size, available space, expected return volumes and how much staff involvement you want.

Manual Returns

Containers are returned directly to a member of staff.

Staff may need to:

• Check each container is eligible
• Count the containers
• Refund the customer
• Bag and tag the containers
• Store them for collection

Manual handling can require less equipment, but it creates more work for staff.

Semi-Automated Returns

Technology is used to verify and record returned containers, reducing the amount of manual handling required.

This can help:

• Reduce staff involvement
• Improve counting accuracy
• Create a digital record of returns
• Reduce the risk of human error
• Provide a self-service experience

Semi-automated solutions can offer a middle ground between fully manual handling and a traditional automated RVM.

Automated Returns

A Reverse Vending Machine (RVM) automatically accepts and verifies eligible containers.

Depending on the machine, it may also:

• Sort containers
• Compact containers
• Store containers internally

Automated solutions are typically designed for locations expecting higher return volumes.

Which option is right for your store?

There is no single solution that is right for every retailer.

Consider:

• Expected return volumes
• Available floor space
• Staff time
• Storage requirements
• Customer experience
• Equipment and operating costs