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DRS Myths vs Facts

Deposit Return Schemes introduce a new way of buying and returning drink containers.

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Deposit Return Schemes introduce a new way of buying and returning drink containers.

With any major change, misconceptions can quickly spread.

Here are some of the most common DRS myths, and the facts retailers should know.

Myth

Every retailer needs a large Reverse Vending Machine.

Fact

Not necessarily.

Depending on the rules of the relevant Deposit Return Scheme, retailers may be able to use manual, semi-automated or fully automated return solutions.

The right option depends on factors such as return volumes, available space and operational requirements.

Myth

Manual returns are free.

Fact

Manual returns may require little or no equipment, but they can still create operational costs.

These may include:

  • Staff time
  • Cleaning
  • Storage
  • Consumables
  • Administration

The lowest upfront cost is not always the lowest total operating cost.

Myth

I only need to handle the containers my store sells.

Fact

Customers may be able to return eligible containers purchased from other retailers.

Your return volumes may therefore be different from the number of drinks you sell.

Myth

The handling fee and the deposit are the same thing.

Fact

They are different.

The deposit is refunded to the customer when an eligible container is returned.

The handling fee is paid to the retailer to help cover the cost of operating a return point.

Myth

If I don't become a return point, it won't affect my business.

Fact

Customers will still need somewhere to return their containers.

If they regularly visit another retailer to make returns, they may also choose to spend their refunded deposit, and make additional purchases, while they are there.

Myth

Once the container is returned, my job is finished.

Fact

Returned containers still need to be correctly recorded, securely stored and prepared for collection.

Good processes help maintain accurate records and a clear chain of custody.