Preparing Your Store for DRS

Is your store ready for DRS?

A Deposit Return Scheme introduces a new process into the day-to-day operation of a retail store.

Preparing early can help reduce disruption and ensure that your staff, customers and store are ready when returns begin.

1. Choose how you will accept returns

Consider which return method is most suitable for your store:

• Manual
• Semi-automated
• Automated

The right solution will depend on your available space, expected return volumes, staff resources and budget.

2. Plan your return and storage areas

Returned containers need somewhere to go.

Think about:

• Where customers will make returns
• How containers will move through the store
• Where full bags or collected material will be stored
• How collections will take place

A clear process can help avoid unnecessary disruption to normal store operations.

3. Prepare your team

Your staff should understand:

• Which containers can be accepted
• How customers receive their deposit refund
• How returns are recorded
• How containers should be stored
• What to do if something goes wrong

Good training can help reduce errors and create a better customer experience.

4. Think about the customer journey

Make returning containers easy to understand.

Clear signage and a simple return process can help customers know:

Where to return → What to return → How to receive their refund

5. Be ready before launch

Do not leave preparation until the last minute.

Testing your return process, training your team and preparing your storage areas in advance can help make the transition to DRS much smoother.